Modify email server settings on Android Phones

Modify email server settings on Android Phones

The incoming and outgoing servers specific to your company will be provided to you in a support ticket.  If you are an existing customer, please visit https://helpdesk.navasolutions.net to open a IT request.
After your email service has been migrated to our private cloud, you may need to adjust your incoming and outgoing servers to continue to send and receive emails from your iPhone.  This instructions should work on all Android phones manufactured in the last 2-3 years.  This article also assumes that you are using the Gmail app for sending and receiving emails for your domain (non-gmail) account.

Step #1:    Go to Settings > Accounts > Personal (IMAP) > Account Settings
Step #2:   Tap your email account to see the account information, such as the Account name, Your name, Signature and Sync frequency.
Step #3:   Scroll down to the Server settings section where you will find both Incoming settings and Outgoing settings .
Step #4:    Verify that you are using the settings below for both Incoming and Outgoings.
To acquire a mail server specific to your organization, please open an IT request using instructions at the top of this page.  Your Incoming and Outgoing (also known as SMTP) server name may resemble mail.example.com
  1. Secure Incoming IMAP Port - 993 <--- This is what you should try first for incoming server port 
  2. Secure Incoming POP3 Port - 993
  3. Secure Outgoing (SMTP) Port - 465
  4. Insecure Incoming IMAP Port - 143 <-- This is what you should try if secure incoming port doesn't work for you.
  5. Insecure Incoming POP3 Port - 110
  6. Insecure SMTP Port:  587 or 25

    • Related Articles

    • Setup Gmail app on Android phones for IMAP or POP3 email accounts

      The incoming and outgoing servers specific to your company will be provided to you in a support ticket.  If you are an existing customer, please visit https://helpdesk.navasolutions.net to open a IT request. After your email service has been migrated ...

    • Modify email server settings on iPhones

      The incoming and outgoing servers specific to your company will be provided to you in a support ticket. If you are an existing customer, please visit https://helpdesk.navasolutions.net to start a support ticket. After your email service has been ...

    • Setup an email account on iPhone using IMAP or POP

            How to set up your email account manually If you need to set up your email account manually, make sure that you know the email settings for your account. If you don’t know them, you can look them up or contact your email provider. Then follow ...

    • Setup Outlook App on Android phones for Google or Office365 accounts

      Fast forward to 55 seconds to skip the promotion of the app. Additional Instructions below the video. Set up Outlook for Android for the first time Note: If you have a work account that requires the Intune Company Portal app, install it from the ...

    • Reinstall Nextiva App for Windows

      Open Control Panel Go to “Uninstall a Program” in Control Panel Uninstall Nextiva App Click on “Nextiva App” and then click on “Uninstall/Change”. Proceed through uninstallation steps. Download and Reinstall Nextiva App for Windows Goto the links ...